Applicable for Orders Shipped to UAE, GCC countries and Internationally
Items reported to the Company as damaged or defective outside of 30 days past receipt of the item from the Company, and within 1 year of purchase, are eligible for a Limited Warranty Replacement. This policy includes only Hair styling tools
PRODUCTS RETURNED TO THE COMPANY FOR REPLACEMENT WITHOUT A COMPLETED WARRANTY REPLACEMENT FORM WILL BE REJECTED AND RETURNED TO SENDER.
Click here for the warranty replacement form.
This excludes damage from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, theft, or use in a commercial establishment. This policy is only valid for items purchased through the Company or through an authorized reseller (with valid proof of purchase). This warranty does not apply to unauthorized resellers of the Company products or individuals purchasing items without identifying themselves as a business entity or reseller. If the item is replaced under the Limited Warranty, the duration of the warranty will continue from the date of the original purchase and will not be extended.
By placing an order, you are responsible for the cost of return shipping back to D hairstore. Please refer to our returns policy here for further information on how to return your packages.
If a customer wishes to replace a discontinued item, the Company will replace the item with the most comparable item currently available. If no equivalent product is available, the Company will contact the customer to discuss the next steps and may issue a refund or credit in the amount of the original amount paid, less any discounts given at the time of purchase of the item.
The Company will replace any item found to be defective with the same item or most comparable current item. The Company will not accept requests for substitutions or upgrades in exchange for money.
If the item is out of warranty at the time a replacement is requested, the replacement request will be rejected and/ or the item will be returned directly to the customer with a letter confirming the expired warranty.
If warranty replacement rejected after receiving the item by D hairstore team and that is because of damage from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, theft, or use in a commercial establishment, items not purchased through the Company or through an authorized reseller (with valid proof of purchase) and expired warranty item, the customer has to pay the shipping charge to return the original item.
If you decide to return your order for Limited warranty, please write to us at firstname.lastname@example.org before returning for replacement.
All requests in writing must be sent to:
#502,Al moosa tower 1,
Near emirates towers metro station,
Sheikh zayed road.Dubai.UAE