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SHIPPING & DELIVERY

FREE WORLD WIDE SHIPPING

All prices on the website include FREE standard shipping worldwide.As soon as you place your order, you will receive a confirmation email. It then takes 1-2 business days to process your order, regardless of the shipping option selected at checkout. We do NOT ship orders the same day. Please allow up to 2 business days for orders to process, after which we will ship your parcel. Please make sure you are certain of the product specifications, as all orders placed are final. You will receive your tracking number as soon as your order is shipped.We ship Sunday through Thursday, excluding weekends and holidays. Express shipping options and any other third-party fees are non-refundable.

DESTINATIONSERVICEESTIMATED TIMETAXES/DUTIES
UAE Aramex 1-2 Business Days NILL
Other GCC countries Aramex 
express/DHL express
2-5 Business Days Charged by destination Country
International DHL Express 5-15 Business Days Charged by destination Country

Please note that we do not ship to Iraq, Libya and Syria.

TRACKING YOUR ORDER

You will receive an email once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly. Please allow 1–3 days for the tracking information to show.

INTERNATIONAL TAXES AND DUTIES

International customers (outside of the United Arab Emirates) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by D hairstore, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at destination, plus a small administration fee.

On very rare occasions international shipping to some countries can take 4-6 weeks. Even longer for some slow-to-ship countries. We are not responsible for any delays caused by destination country's customs clearance processes.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at info@dhairstore.com as soon as you place your order.

Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.

All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

RETURNS

By placing an order, you are responsible for the cost of return shipping back to D hairstore. For more information on how to return your order click here(go to return/exchange policy)

NOTES

• Website/URL will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
• Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

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