0
0
Login
FAQ

Hair extensions

What are clip in hair extensions? Why you need clip in hair extensions? How to attach the clip in hair extensions to your hair? What is the quality of hair used in D hairstore extensions? How long will my extensions last? What is the difference between 120gm, 160gm and 220 gm clip in hair extensions? Can I color/dye my extensions? How to wash and how often should I wash my extensions? Is shedding normal? Can D hairstore extensions be styled using curler, straightener and a blow dryer? Why are the extensions non-exchangeable if untied/opened from the bundle?

1 What are clip in hair extensions?
Do you want to add temporarily length and volume to your own hair within minutes? Clip in hair extensions are the solution. These are easy to attach and can be perfectly matched with your own hair color, giving you longer hair and fuller hair.Since clip-in extensions are NOT permanent, they are very easy to apply and remove without any damage to your own hair. GET THE FABULOUS LOOK!

2 Why you need clip in hair extensions?
People want to look fantastic. Just like we care about our face and other body parts we have to care about our hair in its looks. When we present our-self to the world we want it to look good in every aspect. For women, just like we put make up on our face, beautiful cloths to show up our personality, we need to make up our hair to enhance our impression and personality.

Clip in hair extensions are an easy and temporary solution to anyone who is looking to add or enhance the length, volume, and overall appearance of their own hair. One of the best things about clip-in hair extensions is that they can be worn whenever and wherever you want in quick 5 minutes of time. Clip-in hair extensions are an excellent choice for any formal occasion or just for regular every-day use. Wearing hair extensions enhance the look of your hair and improve the overall appearance, which, in turn, will increase your confidence level.

3 How to attach the clip in hair extensions to your hair?
Clip in hair extensions are clipping under your own hair by small snap clips. These are high quality clips with silicone grip and are secure and invisible under your hair. They will not slip or damage your hair.

Please watch the D hairstore video below for steps follow how to attach clip in hair extensions ( video link)

4What is the quality of hair used in D hairstore extensions?
We use 100% Remy Human Hair in our Extensions. Good quality hair extensions are Remy Human Hair Extensions. Remy hair is produced using only the finest quality of human hair available, the hair is hand-picked and individually arranged in the same direction of growing hair - meaning, the cuticles run downwards in order to prevent tangling. The tedious and gentle process used by Remy standards to collect and arrange hair ensures that hair remains soft, silky, shiny and completely tangle free.

Remy Human Hair is the highest grade of real, human hair that is a preferred choice for hair extensions, hairpieces and wigs because it achieves the most natural look. Our Remy hair is 100% cuticle correct (root to tip) and has been processed leaving the cuticle intact to prolong the life of the hair.

Our hair extensions can be straightened with a flat iron, curled with heat, or chemically treated to perm or dye the hair.

5How long will my extensions last?
The typical life span of D hairstore extensions are one to one and half years depending on how often they are worn,washed and how well they are taken care of. It is great to deep condition them once a week (if you wear them often).

6 What is the difference between 120gm, 160gm and 220 gm clip in hair extensions?
All Extensions are made of the same high quality grade 100% Human Remy Hair. The only difference between each set is the weight. See the below table for details

WeightLengthTotal piecesDescription of wefts
120gm 20 inches 9 120gram set is most suitable if you want finer hair. This set comes with 9 wefts which is one less weft than our 160 and 220 gram sets. This set is great to add length and some volume to the hair. Total Pieces- 9: 1 x 8” weft, 2 x 6” wefts, 2 x 4”wefts, 4 x 1” wefts
160gm 20 inches 10 160gram set is suitable if you want medium to thicker hair. Total Pieces- 10: 1 x 8” weft, 1 x 7" weft, 2 x 6” wefts, 2 x 4”wefts, 4 x 1” wefts
220gm 20 inches 10 220gram set is our biggest set and is perfect for them who want thicker hair or for that extra volume.

7Can I color/dye my extensions?
The extensions can be colored, they are designed to accept color change. We recommend getting them colored by a professional and experienced hair stylist who has previous experience working with hair extensions. Always test a small sample first, prior to dying the entire set.

As a general rule it is easier to darken the hair than to lighten the hair. We do not recommend bleaching the hair. Bleaching the hair extensions that have already been processed is extremely harmful for the hair, which will alter the quality of your hair extensions.

8 How to wash and how often should I wash my extensions?
You do not need to wash your extensions often, as over washing can easily dry out your extensions. We suggest only washing your extensions every 15-20 wears or when there is too much product build-up and they become unmanageable to style. Please keep in mind that the less you wash, the longer they will last you.

It is important to keep in mind that extensions are not attached to your scalp (as they are on a weft), so it does not receive any natural oils from your scalp. Therefore, your extensions will dry out faster than your own hair. To help prevent your extensions from drying out, deep conditioning is important. It is great to deep condition them once a week (if you wear them often). Also, overnight deep conditioning with a small amount of coconut oil is good for your extensions.

you should wash the hair extensions as if they were your own hair, using a gentle color safe shampoo (to help prevent color from bleeding) and conditioner (or just use a conditioner to clean the hair). Treat them with plenty of conditioner to keep them moist and healthy. Lay flat to dry. We recommend laying your extensions flat to air dry on satin or silk.

We do not recommend to wear clip-in hair extensions while swimming or taking a shower, as it may tangle in with your hair and cause damage to both your hair and your extensions.

9Is shedding normal?
Yes - like all extensions and our own hair, shedding is normal - especially when you first receive your extensions. This is called, 'initial shedding.' We recommend brushing out your extensions nicely before first use. Overall, shedding should be minimal after the first couple of uses, but if you find that it is excessive please feel free to contact us at info@dhairstore.com

10Can D hairstore extensions be styled using curler, straightener and a blow dryer?
YES, just like your own hair you can straight or curlor even both in one day. Always remember to use a heat protecting spray before working with hot tools. The extensions can be blow-dried but it is not recommended to do it too often. It is best to let your hair extensions dry naturally after washing them.

11Why are the extensions non-exchangeable if untied/opened from the bundle?
D hairstore extensions ties as a bundle to check the color and quality. Please do not untie and wear or use heat tools and styling products on this until you decide to keep your full set. Once it is untied you cannot exchange or return your extensions. For hygiene and public safety reason we do not allow worn items to be returned or exchanged for the safety of all our customers. If you are not satisfied with, please e-mail us at info@dhairstore.com

Please check our return and exchange policy at www.dhairstore.com

Hair styling tools

How to use clip free curler set? Why is the curler set missing the clip? Can the barrel get hot enough to start a fire? Can I burn my hand on the barrel on using curlers? Can I get a warranty on hairstyling tools? What is Tourmaline and ceramic? what are the benefits? Can D hairstore styling tools use internationally? How do I choose the right temperature for my hair type? Can the digital hair straightener brush be used on wet hair? Can the digital hair straightener brush replace my regular brush? Can the use of digital hair straightener brush burn myself? Can digital hair straightener brush be used on African-American Hair?

1 How to use clip free curler set?
Using the clipless curler set is easy, but it may take a few attempts to conquer. We recommend that you always use the heat resistant glove especially when beginning. In order to use the clipless curling iron start from root to tip by wrapping a 1” strand of hair from the bottom of the barrel to the tip and hold for approximately 5 seconds, then pull downward to release the hair. Never touch the tip of the curling iron as it is hot.

Please watch our video on how to curl your hair using the clip free curler set

2 Why is the curler set missing the clip?
The clipless curling set is designed without a clip to be healthier for the hair. Because when you curl from root to tip, you eliminate damage at the ends of your hair where it is most fragile. An additional benefit is that the clipless barrel eliminates ugly, crimped ends that are traditionally caused by a clip.

3 Can the barrel get hot enough to start a fire?
Yes, you should never leave your curler plugged in and unattended. Although the curlers are weighted such that when left on a counter the hot barrel should be in the air and not touching the counter top, we recommend to use a heat resistant mat that protects your surfaces.

4 Can I burn my hand on the barrel on using curlers?
The barrels get very hot and you can burn your hand during usage. For this reason, we include a heat resistant glove with all of our clipless curlers for your protection during styling.

5 Can I get a warranty on hairstyling tools?
Yes, all D hairstore hair styling tools include a limited time warranty. As with any item, nothing is indestructible. You must take care of your hair tools to ensure the longest life possible. If through normal usage, the iron ever stops working, we will replace it and you only need to pay shipping and handling costs. However, we will not replace an item that has broken due to user error, such as dropping the unit.

We offer a limited lifetime warranty to irons that were purchased from authorized sellers. You must show proof that the D hairstyling tool was purchased from an authorized seller.

Please refer to our warranty policy and exchange/return policy for more information.

6 What is Tourmaline and ceramic? what are the benefits? ?
Tourmaline is known as the "electric stone" because, when heated, it emits negative ions and healthy infrared heat. Negative ions reduce static and seal the cuticle which, in turn, helps to diminish frizz, smooth locks and enhance shine.

Ceramic- guarantees smooth straightening motion without pulling or breakage of hair. There will be no damage to hair cuticle or cortex. Ceramic plates lock in color preventing early hair fading.

7 Can D hairstore styling tools use internationally?
Our current products are designed to use in Middle east, UK and Europe. Hair styling tools are made with BS power plug suitable for Middle east, UK and Europe (confirm compatibility before purchasing). Adapters may be needed. Please review the product detail page and “how to use hair styling tools page” for your specific product for more information.

8 How do I choose the right temperature for my hair type?
Use the below table to determine the best temperature. If you are using the curler for the first time, we recommend starting with the lowest heat setting and working your way up. Never style hair for the first time on a high setting as this may damage your hair.

TemperatureHair type
446°F (230°C) Normal to thick hair
390°F (198°C)
351°F (177°C)
300°F (149°C) Fine, damaged or chemically treated hair
260°F (127°C)

9 Can the digital hair straightener brush be used on wet hair?
We do not recommend to use this on wet hair. It is very damaging to apply high heat to wet hair. Also it may damage the internal electrical components of the straightener brush.

10 Can the digital hair straightener brush replace my regular brush?
No, you need to brush your hair with a brush or wide tooth comb before using the appliance. You will get best results if you use the appliance on hair that is detangled.

11 Can the use of digital hair straightener brush burn myself?
Yes! The brush is a heated appliance, just like a curling iron or flat iron. Be cautious not to burn yourself when the brush is turned on. There are heat protectant tips so you don't burn your scalp with use.

12 Can digital hair straightener brush be used on African-American Hair?
D hairstore straightener brush is made for all hair types. We suggest sectioning your hair to make sure that all parts are reached by the brush. For some people they use the straightener brush first, then finish with their flat iron. We know it sounds like a lot of work, but it will actually cut your time in half.

General questions

An item on the product list is out of stock, what does that mean? What if my payment is not going through? Do I need to pay customs or import duties? I am a retailer and I am interested in whole selling D hairstore products. Who do I contact?

1 An item on the product list is out of stock, what does that mean?
If a product is out of stock (back order), you are unable to purchase the product. We do try to replenish our stock every 1 to 2 weeks to avoid being on out of stock as least as possible. You can reserve the product you want by emailing to info@dhairstore.com

2 What if my payment is not going through?
At checkout, make sure that all of your personal information matches the exact information (name and address) related with your credit card. If some information does not match, the transaction will not go through. If you are unsure, please contact your credit card provider. Make sure that your credit card is not restricted to making international purchases.

You can also try going through the regular checkout or PayPal checkout to see if the transaction might go through there.

We also suggest trying a different browser as well.

If those options do not work, feel free to email us at info@dhairstore.com with your product choice and shipping address - then we can send you a direct invoice and enter your order manually.

3 Do I need to pay customs or import duties?
All international orders (outside of the UAE) can potentially incur charges such as customs, duties, VAT, etc, upon their arrival in the destination country. These fees you have to pay to your local carrier or government.

We do international shipping with net price inclusive of free courier charges and are excluded from any refund (if applicable), even if the package is refused at the time of delivery. The net price NOT included the local taxes and import duties to the destination country. We are not aware of destination country local taxes and import duties, therefore, they are not included in our pricing. Please contact your country's customs office or tax agent for information on respective charges

Please note: DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at destination.

4 I am a retailer and I am interested in whole selling D hairstore products. Who do I contact?
We are always excited to work with new retailers. Please contact us at +971 4 288 6002 or by email at sales@dhairstore.com and a sales representative will contact you directly.

#dhairstore

Tag a photo on Instagram for a chance to be featured in our gallery
Shop Instagram